Automated resolution of a failed payment.
The fastest, most cost-effective way to update financial details for a failed payment.
In partnership with Conversr, Peak is proud to introduce a cutting edge digital method to save donors and recover a declined payment. Payment Panda is fastest and most effective way to start the process of donor engagement after they have declined a payment.
For Blackbaud customers we have a game changer! Direct integrations with Raiser’s Edge, RENXT, and BBCRM mean your donor data never leaves the platform improving security and removing the strain on already over-loaded data teams.
Payment Panda is a simple, efficient, and cost effective method to resolving a declined payment.
Although, organisations are already using an SMS with a link to contact their sustainers when they fail a payment, we've advanced that model a few steps.
Our Conversational SMS system builds trust with your donor/sustainer, maximizing click-through rates to a customisable card capture website where the sustainer updates their card details.
The system also offers multi-channel solutions providing flexibility for organisations to direct their sustainers to other avenues. This method is so strong, a number of large AUS & NZ charities use the Conversational SMS system for tax appeals, events, and sustainer journey.
The avg lifetime of a saved donor/sustainer is 36 months
Resolving a failed payment is 22x cheaper than aquiring a new one
The faster you contact a donor/sustainer after a failed payment, the greater the chance you have of saving that gift
Failed payments are costing organisations worldwide US$300 billion per year. Our solution addresses this problem.
The value of resolving failed payments
Click here to enquire about Payment Panda
The benefits of Payment Panda
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Multi-channel
Create trust by allowing supporters to engage on their terms, and even schedule a time for a call.
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Warm interactions
Blending the best of AI with the irreplaceable warmth of human touch to create meaningful dialogues.
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Intelligent tracking
Track supporter's engagement, send gentle reminders, and follow up abandon carts.
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Data security
Secure card capture directly with payment gateway. All personal and financial data remains in your CRM.
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Powerful ROI
30%-50% higher conversion rate over 12 months, delivering a powerful return on your investment.
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CRM Integration
Makes life easy for your donor by syncing relevant information and preferences with your CRM.
The new standard for resolving declined payments
When it comes to declines, most organisations send a simple text with a link.
But in doing so, they are unknowingly missing out on significant revenue.
Payment Panda is more powerful than text alone, faster than email, more effective than calling, and more cost-effective than outsourcing to agencies.
✔️ Simple onboarding
✔️ Completely Customise everything to suit your organisational branding and approach to your donors
✔️ A proven solution with an incredible net return
“Since implementing the microsite conversation, total conversion rates have improved by 16% and were delivered at a 20% lower CPA compared to the standalone calling campaign”
